Forum Discussion

JennC's avatar
JennC
New Contributor
5 years ago

fried modem and computer

Anyone know how to send pictures to Cox of the wires that were not up to code? I took pictures that the technician was supposed to take this past Thursday. All this happened in the beginning of July and all I keep getting is the run around. My Modem and a computer was fried.

bad service
cable modem
Cox
cox support
internet
money lost
No Help

3 Replies

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello,

    Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.

    Sharon
    Cox Support Forum Moderator

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    not up to code, who's code....you wanted services.

    fwiw; i've got the same type config coming in + some loops needed to tie in landline, without the need re to configure everything!!

    sounds like your issue might be with your utility company or your lack of surge protectors.