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Good morning, I have a Netgear Gateway C6300V2 that has been disconnecting from the internet approximately every 12 hours. The lights on the device look normal like my connectivity is good, but the logs show that I've disconnected from the internet for approximately 5-10 minutes each occurrence. It used to happen around 4pm/4am but has gradually moved to 6pm/6am over the last couple of weeks. Could this be a DHCP renewal causing the downtime?
I'm unable to log into my router when the disconnect occurs, and a ipconfig command shows no connection at all to the internet. All wifi devices and my PC connected via ethernet to the device cannot access the internet during the downtime.
Any ideas how to fix this issue? I'd share logs but I think my first post may have been disallowed because of including them. So I'm reposting.
I forgot to mention my device appears to be running the most recent Cox firmware v1.03.04 so I dont think that's the issue.
It reads like a scheduled process, such as a parental control on the router or a chronological process on your neighborhood node.
During the downtime, have you called Cox to check the connection to your modem? If a tech doesn't discern anything and the lights on your modem indicate "operational," it may be an issue with your router. Has it always been this way or have your recently changed something?
chrome disconnects or not responding message every day around 1130.
i've learned to live with it by closing program/don't try to fix...win10/64b, re-start chrome & it's good til shutdown around 1030.
suggest you do the same.
That wouldn't explain the status with ipconfig. If your browser quits at a certain time, it may be the browser trying to do something but your firewall is blocking it. Is there anything peculiar in your Windows Event Viewer or firewall logs at approximately 1130?
Parental controls are not enabled on my gateway device. Now perhaps it's a neighborhood node issue, I dont know. By the time I reach Cox, the issue is typically resolved. Again, it's 5-10 minutes of downtime. And when I do reach someone they don't see any issues and just ask me to reboot the gateway. Again, this is a new router/modem. It seems to have only started occurring since i've owned it. My last router was also a Netgear, but my modem was a Linksys. A tech hasn't been to my house in about a year or so prior to me purchasing the new gateway. I had connectivity issues then, and it turned out to be a few bad wires that were replaced, and after that he checked all of the connections and said I was getting strong signals to my modem.