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angelm28's avatar
angelm28
New Contributor
4 years ago

My netgear nighthawk router is not connecting to the modem

Connected my netgear Cm1100 and nighthawk AC 1900 router cant connect to the internet. Have restarted several times and Cox said they show a connection. My laptop doesnt have an ethernet port so any suggestions?

should i try another router? 

CM1100
Netgear AC1900

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  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello Angel,

    Try to reset all of the devices including the laptop at the same time. Can you see the Wifi network names on the laptop list of available networks? If not, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S. Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    Netgear has pulled a fast one on their customers. The CM1100 "shakes hands" with the faster Docsis 3.1 protocol. But the hardware in the cable modem is obviously Docsis 3.0. It cannot handle faster speeds.