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There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach those speeds AND NO it's not my modem and I refuse to reboot the darn thing again! So far I have not seen any credit applied to my account for the lack of service or any notice of when the issues are going to be resolved permanently. You guys are pushing me to get ATT more every day and I hate ATT but this is just wrong. Get it together COX!!!!.
I didn't get a ticket from the tech, he only changed the connectors on the coax cable from the house to the sidewalk, tested it and said it was good. I saw him run the packet loss test with his device and the line was good. That's why I think it's something wrong with the neighborhood node. Hopefully, with your ticket they get to work and find out what's going on.
I just ran 5 tests using 5 different servers and the Speeds are back to where they should be!!
My last OOKLA Speedtest shows 277 down and 29.77 up and the 4 other tests were very close to those speeds! I'll keep an eye on this over the course of today to see if the fix is good!
Try running a speed test now to see if anything changed for you.
Good to hear your issue got fixed. I think we might be in different nodes because my speeds are horrible! 211 down and 0.09 up! Ima give them a call.
I'm not going to start celebrating just yet as I know things can get busier later on this afternoon so I'll keep and eye on it. I might put my own modem back online and see if the speeds stay the same and if it does then I can return my COX modem.
You should definitely give them a call and maybe you can reference my ticket# and have them do the same type of investigation in your area. They need to fix issues like this especially now that so many people are working from home.
As I type this I see some of the COX bucket trucks now leaving my neighborhood.
Good luck to you and keep us posted on your efforts. Maybe our stories can help other people in the same situation as ours.