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So tired of latency and packet loss like most of you are. Literally cannot play competitively anymore in online games because they refuse to address the complaints. It's especially brutal when connecting to anything AWS or Google related, funny how that works. Fortunately, they railroaded other service provides out of Arizona so we get stuck with garbage COX.
If you're experiencing the same issues:
File a complaint with the FCC - eventually, they'll need to justify the number of re-occurring complaints.
I have the exact same issue, the tech come by and replace all the tips of the wired but the problem is still there. High latency and spikes ping randomly could not play anything. SO FRUSTRATED.
I am in the same situation. My games are extremely laggy. Sometimes it is so bad that I feel physically sick when the rubber-banding gets really bad. I had three tech visits in the past week and a half and they told me that the node was going to be split at some point and that I should be patient. $165 per month for this is ridiculous. I am sick of getting ripped off and lied to.