Tired of Latency and Packet Loss
So tired of latency and packet loss like most of you are. Literally cannot play competitively anymore in online games because they refuse to address the complaints. It's especially brutal when connec...
Forum Discussion
I am in the same situation. My games are extremely laggy. Sometimes it is so bad that I feel physically sick when the rubber-banding gets really bad. I had three tech visits in the past week and a half and they told me that the node was going to be split at some point and that I should be patient. $165 per month for this is ridiculous. I am sick of getting ripped off and lied to.
That is even worst than mine. The tech that I have talked to, they said the problem comes from my neighbor when many people are staying at home and work. Thus, they conclude that is not their problem.
Isn't that funny how they claim Gigablast is in your neighborhood, but they can't even supply enough bandwidth to support the existing neighborhood?
- Hello, for everyone’s safety, we are exercising social distancing. We can send a technician out to assist, however, we will not conduct any work inside your home. Our technician can deliver equipment to you, check all cabling and equipment outside your home, and walk you through troubleshooting/installation over the phone, FaceTime/video chat, etc.
I'm not seeing any unusual network activity taking place in your area, nor am I seeing any signal issues or packet loss on your modem. Here's some additional troubleshooting information:
www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../fixing-slow-wifi.html
For additional support, please email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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wrekkt You ever get anything out of sending an email to that address? My VP sent an email today as well as I did because I am at 100% no VPN use now so cant work at all but still waiting for something back.
- @Whatever95, can you please email us at cox.help@cox.com? We'd like to investigate this issue for you, and we apologize for the ongoing issues. -Kevin M. Cox Support Forum Moderator
