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For the last couple of months I'm experiencing periodic connection hiccups with my Technicolor panoramic router. I work remotely via SSH and there are periodic (once in several minutes) moments when the remote side is not responding. Kids are also complaining that when they play online games, they keep freezing for a couple of seconds.
I've set up a raspberry pi which is connected to the router's ethernet port directly and runs SmokePing. What I'm seeing is that there are periodic packet losses when pinging router's LAN address:
You can see the blue dots appear periodically which mean 1 of 4 ICMP packets have been lost.
The download / upload speeds are good.
The router is connected directly to the cable that comes to the house. But some signal levels look slightly out of spec:
Should I call the technicians to check the signal or the router? It's not very easy to explain this problem to Cox tech support because they prefer to deal with situations when something isn't working at all and preferably can be fixed by rebooting the router
Allan said: The modem is reporting some poor signals at this time
Are you saying the levels posted are poor or that you saw different signal while peaking in from your side?
Hi KevinM2! Thanks a lot for your answer and sorry for a delayed reply! The modem is plugged into a regular power strip, with no additional power conditioning or protection. I will try some better power source to see if it helps.
Regarding connection to Cox coaxial, the modem is plugged *directly* into the cable that comes from the residential splitter outside of our house. The modem is in the garage. There is no additional hardware on my side, no splitters or amplifiers.
When you are saying "power levels that are outside of our preferred specifications". Could you please point out to your specs? I was looking around for them but could only find specs either for DOCSIS in general, or recs by other cable providers.
This is how these levels look most of the time :) The modem is plugged directly into the cable coming out from the residential splitter in our front yard, the modem is in the garage.
Could you please provide a link to recommended signal levels?