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MikhailN's avatar
MikhailN
New Contributor
6 years ago

Technicolor panoramic router connection hiccups

Hi all, For the last couple of months I'm experiencing periodic connection hiccups with my Technicolor panoramic router. I work remotely via SSH and there are periodic (once in several minutes) mom...
  • Becky's avatar
    Becky
    6 years ago
    Hi MikhailN, I think an upstream impedance may be responsible for your poor Tx levels and intermittent disconnects. This is an issue an on-site technician will need to resolve for you. Email my team at cox.help@cox.com so we can schedule an appointment for you. -Becky, Cox Support Forums Moderator
MikhailN's avatar
MikhailN
New Contributor

allan

This is how these levels look most of the time :) The modem is plugged directly into the cable coming out from the residential splitter in our front yard, the modem is in the garage.

Could you please provide a link to recommended signal levels?

Becky's avatar
Becky
Moderator
6 years ago
Hi MikhailN, I think an upstream impedance may be responsible for your poor Tx levels and intermittent disconnects. This is an issue an on-site technician will need to resolve for you. Email my team at cox.help@cox.com so we can schedule an appointment for you. -Becky, Cox Support Forums Moderator