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I noticed when I logged in to the modem that most of my Bonded channels are over -18 power level. This all caught my attention due to slow and intermittent Internet.
I have COX Panoramic modem with DOCSIS 3.1 with the Ultimate Package 300 down and 30 up. my usual is between 96 - 190 down.
I called tech support and they guy had no idea what I was trying to tell him. I told him the about the signal power level and he asked if the microwave was on and to restart my computer, with the usual reset modem restart computer. With me telling him that I'm wired and the only device on line he still insisted that my wireless connection is my issue.
I requested a tech come out and check my line for SNR and power level issues and he said that they wouldn't fix my issue that way and he sees no problems.
I need assistance in getting ahold of a Technician that can assist in my getting things fixed.
That was the readings with it directly connected to the tap outside my home
The tech showed up yesterday ran his test determined the connection from the tap to the modem was excellent. While un-hooking my link from the tap on the pole water poured out of the Tap. He drained all the water and told me he has to have another tech fix the rest of the issue. He said it should be fix with 24 hours. I took reading after he left and I did recover some signal but still below on the channels I had a week signal on. Its been more than 24 hours and we have not seen anyone come by nor has the reading changed. My issue is at the pole or in the down trace to the main drop for the area. My neighbor also has the same intermittent connection as I described.