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sokal48's avatar
sokal48
New Contributor
6 years ago

Signal Power issues Tech support on phone with no help

I noticed when I logged in to the modem that most of my Bonded channels are over -18 power level.  This all caught my attention due to slow and intermittent Internet. I have COX Panoramic modem wit...
SNR signal noise ratio cox
Allan's avatar
Allan
Moderator
6 years ago
Hello Sokal48. Those signal levels are definitely not where we want them to be. Do you have any splitters or signal amps on the cable line going to the modem? -Allan Cox Support Forums Moderator.
  • sokal48's avatar
    sokal48
    New Contributor
    6 years ago

    That was the readings with it directly connected to the tap outside my home

    • DustinP's avatar
      DustinP
      Moderator
      6 years ago
      Hello Sokal48,

      We'll need to help reserve a service appointment to have a technician take a look to help identify and diagnose where the issue is happening. Please contact support or email us at Cox.Help@cox.com with your first and last name, address, and include a link to this forums in the message field. We'd like to help get to the bottom of the issue.

      Thank you,

      Dustin
      Cox Support Forums Moderator
      • sokal48's avatar
        sokal48
        New Contributor
        6 years ago

        The tech showed up yesterday ran his test determined the connection from the tap to the modem was excellent.  While un-hooking my link from the tap on the pole water poured out of the Tap.  He drained all the water and told me he has to have another tech fix the rest of the issue.  He said it should be fix with 24 hours.  I took reading after he left and I did recover some signal but still below on the channels I had a week signal on.  Its been more than 24 hours and we have not seen anyone come by nor has the reading changed. My issue is at the pole or in the down trace to the main drop for the area.  My neighbor also has the same intermittent connection as I described.