Recent Discussions
Internet keeps dropping
My main issue is that the internet will drop for a second to a minute and then reconnect, this happens over and over almost every day. I have replaced my modem, cables both coaxial and CAT. I have disconnected all devices in my home other than the computer plugged directly to the modem. There is no splitter attached to the line. Attached is a screenshot of my modem status showing major problems with uncorrectables and power. The original technician who installed the Cox internet at our home commented how the signal was not very good but at the time it was within limits if he plugged in a power booster. Every time I call COX support they say everything looks fine and they can't do anything. Does anyone have any suggestions? Thanks for your time.https://ibb.co/7GgqyXwSignal Power issues Tech support on phone with no help
I noticed when I logged in to the modem that most of my Bonded channels are over -18 power level. This all caught my attention due to slow and intermittent Internet. I have COX Panoramic modem with DOCSIS 3.1 with the Ultimate Package 300 down and 30 up. my usual is between 96 - 190 down. I called tech support and they guy had no idea what I was trying to tell him. I told him the about the signal power level and he asked if the microwave was on and to restart my computer, with the usual reset modem restart computer. With me telling him that I'm wired and the only device on line he still insisted that my wireless connection is my issue. I requested a tech come out and check my line for SNR and power level issues and he said that they wouldn't fix my issue that way and he sees no problems. I need assistance in getting ahold of a Technician that can assist in my getting things fixed.
