We'll need to help reserve a service appointment to have a technician take a look to help identify and diagnose where the issue is happening. Please contact support or email us at Cox.Help@cox.com with your first and last name, address, and include a link to this forums in the message field. We'd like to help get to the bottom of the issue.
The tech showed up yesterday ran his test determined the connection from the tap to the modem was excellent. While un-hooking my link from the tap on the pole water poured out of the Tap. He drained all the water and told me he has to have another tech fix the rest of the issue. He said it should be fix with 24 hours. I took reading after he left and I did recover some signal but still below on the channels I had a week signal on. Its been more than 24 hours and we have not seen anyone come by nor has the reading changed. My issue is at the pole or in the down trace to the main drop for the area. My neighbor also has the same intermittent connection as I described.
@Sokal48, we are hoping to have a resolution within 72-96 business hours, and we are terribly sorry for the service issues. We will be keeping a close eye on this escalation until it is resolved, and please don't hesitate to reach out to us at firstname.lastname@example.org for further assistance. -Kevin M. Cox Support Forum Moderator