This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

STILL Packet Loss For Over a year in games (Fortnite, Overwatch, Rocket League, etc)

My original thread about this was locked with no reason, and after multiple Cox technicians and calls I am still receiving extremely bad packet loss on the upload side only. Mainly to games that use Amazon AWS servers. Anybody from Cox or community members able to help me?

Original thread - 

Hello, I have been a Cox Customer for 17 years and a few years ago I started having very bad packet loss issues. I have spent hundreds of hours trying to fix this issue but it still happens even years later. I am only receiving packet loss (upload), 0% download packet loss. I am receiving low ping (for the most part) (30-40ms) and high packet loss (10-120%) in games such as Fortnite, Overwatch, Rocket league and more. It is happening on my PC & PS4. I have tried pretty much every solution you can think of.

(I am hardwired directly to the modem with Ethernet as well) 

This is a Cox issue as I used a TMobile hotspot and received 0% packet loss so it can't be anything on my end. At least I don't think so.

Parents Reply
  • Just so we're perfectly clear, your reference to contacting CEOs with relevant network troubleshooting data via Twitter and henceforth knowingly filing false FCC claims against Cox when our own testing, together, has shown the problem to be within the AWS network (not even at the point where Cox peers with AWS) in no way reflects my recommendations or suggestions.  My apologies for having wasted your time with mine while selflessly and fervently troubleshooting your problem.   It won't knowingly happen again.