Forum Discussion

SilverApple42's avatar
SilverApple42
New Contributor
7 years ago

STILL Packet Loss For Over a year in games (Fortnite, Overwatch, Rocket League, etc)

My original thread about this was locked with no reason, and after multiple Cox technicians and calls I am still receiving extremely bad packet loss on the upload side only. Mainly to games that use ...
fortnite
packet loss
upload
Kitkat362's avatar
Kitkat362
New Contributor

Major Packet Loss in Pensacola Florida too. Can't stream or play Fortnite 

dylan123noe's avatar
dylan123noe
New Contributor III
7 years ago

i know the server i was connecting to and getting packet loss on when i did the ping plotter test was located in boca raton FL strange you have it being in same state

  • Kitkat362's avatar
    Kitkat362
    New Contributor
    7 years ago

    https://imgur.com/a/tHHGL0q

    Here is an example I'm obviously having an issue with my new modem too but I got the new modem because I was having an issue before 

      • DannyS's avatar
        DannyS
        Moderator
        7 years ago
        Hello,
        Apologize for the delay. If still finding latency only when bridging to this server, can you please send us a current Tracert or shot of this PingPlotter program that you submitted on the 1st?
        -Dan
    • DavidA2's avatar
      DavidA2
      Former Moderator
      7 years ago
      We currently have our network operations team looking into the issue with Fortnite. We apologize for the inconvenience.

      David
      Cox Support Forums Moderator
      • RayR's avatar
        RayR
        New Contributor II
        7 years ago

        Thanks David. I really appreciate you taking an active look into this. I'm a network engineer and know sometimes the fixes aren't always easy to accomplish. Please continue to keep us in the loop. Fortnite just isn't the same without an error free link.