This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion


I have posted this issue once before and was told thier looks to be a ingress issue.  I have new connection from pole to modem no splinters.  I looked around my street for open connections and they are all over.  At least 12 bate open connection to the elements and possible external signals.  My connection suffers after about a week and I reset the modem for another week of  fustration

what will it take for a service technician to come out and actually do something.  My last one said it wasn’t his job to fix the poles.

  • Schedule a technician, and if/when they say that tell them to make a maintenance ticket. He/she was being lazy. If they don't, call back and ask for a supervisor. If they keep failing, file a complaint with the FCC. Make sure to SAVE THE TICKET NUMBER!

  • Hi Sokal88, I agree. Also, continue to run the Cox Speed Test to document drops in upload and download speeds. -Becky, Cox Support Forums Moderator