Recent Discussions
Tulsa intermittent internet connection? 5 days now
I have been getting internet issues oddly never had an issue before with it like at all. Suddenly my internet drop while working, restarted my modem it worked for 20mins and same thing. First thing that popped in my head check cox outages on their site. No know outage in my area (North Tulsa just by admiral). So went out my way got it new modem cause mine was old like 5 years old. Same thing no internet, great!! at this point got fed up and called tech support did troubleshooting process no help there called a tech out tech came Saturday morning. Said it’s all good on my end and all good at the pole the issue is COX! Funny right? No outage in my area…. So now I’m at internet comes and goes when it wants to if this gets to 20 days I’m whole heartedly taking a day on the phone with customer service for a discount. Cause I am getting 1/8 of full service. Is anyone else going through this?
Billing question
If my bill was due on the 2nd for 101. And the automated system had the wrong credit card. I did not know I had even signed up for automatic withdrawal. That would definitely not be the card I would have on file. That day I knew my payment was due so I made the payment with the card I use every month. I didn't realize you charged me 58$ ? And why when I made my payment. It was not late. THIS IS NOT THE FIRST TIME THIS WAS FONE TO ME BUT THE 3RD TIME THIS HAS HAPPENED! I HAVE KIDS IN SCHOOL THAT NEED THE INTERNET AND IM DISABLED. That's $150 that your company has taken from me. I have been with you for 3 years and it's only happened from 2024 to 25. Thanks so much for being a great company . I have never been late in the 3 years I have been with cox but even without ever being late you found a way for your automated system charged these cards. Why? Do you have a voice recording of me saying to go into my cards to take money?
My Internet been out and my whole street no cox outage they say
My Internet is out and my neighbors it shows no outage in our area century link just put hook up out here where we stay and it was a van working across the street now all of a sudden all our Internet out with no internet outage detection from coxNo service
This entire month it’s been nothing but problems with WiFi and ongoing texts about working to restore my service. I have no problem for paying my bills for what I use, but I do hate paying a $70 bill for WiFi that I have hardly been able to use this month. Does Cox offer some kind of waiver or discount code for events like this?
Does COX offer 2Gig UPLOAD AND DOWNLOAD?
I just ended a three-hour-long customer support conversation with Cox technical support and their sales team. To sum it up, two reps stated the address I am wanting service at has 2Gig Fiber internet, and one rep says I have 2Gig COAX internet. The key difference between the two is that one CAN support 2Gig upload and download speeds, while the other cannot or is simply throttled to not. Can anyone give me a clear answer as to what my expected upload speeds will be at my address? Am I just wrong in that 2Gig COAX can support 2Gig upload? I always thought Fiber was the means of reaching more than the marketed rate of 100 Mbps upload. To make matters more confusing, COX says I have "Fiber Powered" internet at my location, but I have a very suspicious feeling this is not true since a representative was asking me if I had a DOCSIS modem to use with their service. DOCSIS uses COAX, not WAN/LAN RJ45, coming from a Fiber ONT box. Someone, please tell me what I need to do. I am happy to share my address to verify Fiber connectivity at home. I just want to know which agent was correct on the call.
