Recent Discussions
Fiber outage
I've lost the Internet connection with my Cox Fiber internet for over 24 hours now, have done hard resets on both the router and modem multiple times and still nothing. The website says no outage in the area. I have a technician scheduled to come out on Sunday but just wanted to if anyone else is having the same issue and maybe think the cold weather somehow is affecting the fiber connection?
super slow speeds 0645-1845 daily
OK this is weird.. We have 500/10 service at home, same plan for years now. For the last 6-8 weeks, all day long our downstream speed hovers at about 10 mbps instead of 500 as it should be. Upstream unaffected - also stays around 10, which is where it belongs. Went through 2 very painful tech support calls and after much arm-twisting, finally got them to schedule a truck roll. Tech comes out and finds that the line from the Cox terminal in front our house, to the connection on the house, to be very "noisy" due to the fact it was buried in the ground without being installed in conduit. He ASSumes this must be what's causing our anemic speeds. At the time I hadn't yet determined that it was a time-of-day specific thing so it made sense to me too. He ran a temp line from the street, and scheduled the line to be permanently replaced, in conduit, which has since happened. NO CHANGE in speeds, but knowing now that it's time-dependent, that makes sense.\ By taking a bunch of speedtest readings in recent weeks I've determined that the slowdown starts around 6:45 in the morning, and ends around 6:45 pm. At that time speeds return to 500+ mbps, usually closer to 600, which is how everything behaved until this started. Can anyone at Cox offer some guidance here? Seems REALLY strange that this happens in a relatively exact 12-hour cycle. Almost seems like it's some sort of provisioning problem. HELP!! Thanks Kevin Cochise County, AZ
Panoramic WiFi Router Needs a Guest Login Option
Adding my opinion to the long list of ignored requests previously mentioned on this forum. It is standard on most other wifi router hardware to offer the ability to setup up a limited access Guest Wifi. If you need to know why this is essential then you are probably in big trouble security wise. For sure COX knows, understands and has decided to ignore the issue. Get your act together COX and take care of your customers.Network adapters/drivers disappearing from my computer
One theory is that Windows upgrades are doing something to hide them. Does anyone else have this problem? I've checked that network adapters are not disabled, they just are not connected, so I reset them, and then not even on the list any more. So I have no wifi on my computer. How can I get adapter/drivers back onto my computer? Printer driver disappeared too but I just found the CD so maybe I can add it back on. I have an ethernet cord so I tried plugging it into the modem but got nowhere, except IPV4 and "leasing for 2 days." How can I get the computer to work with the ethernet cord if I can't get wifi back? There is a wall jack but it isn't even giving me those messages, so it's useless. I have a tech coming to check the wall jack. I'm trying to avoid buying a new computer but beginning to believe that Windows 11 is forcing us to do just that.
Ivanti secure access client and port forwarding
I use Ivanti secure access VPN for my work computer. Cox support has previously helped me setup a port forwarding to allow my VPN to connect over my panoramic wifi router. I got a new computer. the old port forwarding doesn't work, naturally. I tried setting up a port forward myself using the app, but that's not working either. chat support is unable to set up the port forward for me. Is there someone here who can help?No more custom icons/avatar?
I wanted to change my Icon/avatar today and notice when you click on edit to upload the picture like you used to be able to, now there are just several selectable patterns of color. I notice I and a few others still have custom icons, so they must be allowed, so why can't we change them? Why can't new users pick them?
