Forum Widgets
Recent Discussions
Spotty internet
Looks like I’m not the only one suddenly experiencing spotty service. Is COX pushing a new product or device? I’ve been a customer for a while now and I noticed that whenever they want customers to sign up for something new the service suddenly gets all wonky…and I don’t think it’s a coincidence…
Panoramic Wifi App Error
We recently moved service and the internet itself is working just fine, but the WiFi App is not working correctly. The Account, Home and Overview tabs works fine, but when I click on WiFi, I get a nondescript error that reads, "Sorry, something went wrong." Tech support was unable to help. Thoughts? UPDATE: I contacted tech support, and they couldn't resolve the issue, so I was referred to premium care, and they tried but were unable to fix it either. I was told I would be contacted by the tier 3 group within 24 hours but that was over two weeks ago. I did a factory reset on the gateway, which was the last suggestion I had been given. I can get to the local web page of the modem/gateway but all the settings are only accessible by the WiFi app which is still not working (same message as before). The encryption is stuck on WPA3 which my kids' tv does not support. Any ideas?
Intermittent connectivity loss
I'm writing this out and am at my wits end.. I've been facing multiple instances per day with complete packet loss sometimes for up to a minute, for the last few weeks. I've had multiple service tickets via chat with all of them ending in the tech at the other end rebooting the modem, telling me everything is okay or making an offer to have a technician sent over for a fee (when clearly the issue is on the Cox-end of things - a continuous ping I have running clearly shows a Cox router: 72.212.69.30 returning a 'Host unreachable'. Any advice on how I can get this resolved? Both my fiance and I work from home and losing connectivity multiple times every day during video calls is unacceptably frustrating.
