Recent Discussions
TV buffering issues
I have had Cox for +22 years now. I am bundled and have never really had issues with service. About 3 mos ago, my TV equipment was replaced by Contour on 2 TVs. The non-smart TV in MBR has no issues. HOWEVER, my living room TV goes out frequently with black screen and buffering. I've had 2 techs out in 2 weeks. One installed ethernet cable. It continued to buffer, but more frequently. The other tech came out yesterday and replaced the equipment. It is still doing it. Very frustrating. Can I get my old equipment back or figure out what the heck is going on.
Internet Up and Down In Phoenix NW Metro
Internet has been up and down multiple times per day for the past few weeks. Only got 2 or 3 alerts from Cox about service interruptions. Down Detector showing I’m not the only one with issues. High amount of Uncorrectable Errors in the modem log. What’s going on with the Cox network? Maintenance, upgrades, unresolved problems or what ? It would be nice for Cox to tell us ! ! !
I Pay TOO MUCH For This
Every day, Cox? Every single day, I'm dealing with outages, slow internet, spotty service, ect. I pay way too much money for faster speeds - I work and game from home, and now can't consistently or reliably do either because every day I log on, there are undisclosed issues that take literal hours to fix. HOURS. So that money I'm paying is going toward... what, exactly? Because it sure as **bleep** isn't higher speeds. Or even reliable service! You've got a monopoly on this area, so I HAVE to use Cox. I have no choice. But you bet your happy ass that the very SECOND another internet company comes in, I'm switching. I shouldn't have to reset my modem every day, I shouldn't have to RE-sign up for notifications about outages (seriously, I have to log onto the website to even know there's an outage, and then re-enter my phone number for updates EVERY **bleep** TIME), and I shouldn't have to settle for **bleep** service. Get your act together. Pull your heads out of your !!!!!, and GIVE ME WHAT I'M PAYING FOR!!
Connectivity Issues with Cox XB8 Modem - Consistent Intermittent Packet loss.
Since upgrading my service plan and receiving the Cox XB8 modem, I have encountered significant network issues, including substantial packet loss and intermittent lag spikes. These problems have notably affected my experience while gaming and using video conferencing platforms such as Zoom and Microsoft Teams. Please note, I am exclusively using Ethernet connections, eliminating WiFi-related issues as a potential cause. Despite this, the performance has been consistently degraded since the installation of the new modem. I have repeatedly attempted to resolve these issues through Cox's chat support, where the suggestion has invariably been to reset the modem—a solution I have implemented numerous times without success Attached are the relevant network statistics that I have gathered. I am reaching a point where the continuation of service under these conditions is untenable. I kindly request a more in-depth investigation or alternative solutions to address these persistent issues. Thank you for your attention to this matter. I am eager to find a resolution as soon as possible.
Dec11, 12, 19 -22 outage everyday
Mass exit on cox needs to happen. Maybe then they will realize that we pay entirely too much for this service to deal with nonstop issues. Oh and don't get me started on the chat. $6 for 4 days of interruptions. I am researching my options. I hear Elon Musk has something good. Lol So long Cox!
