Recent Discussions
Wifi disconnects every night btw 7-8pm CST
It’s not my modem. It’s not my cables. It’s not how far it is from the source. It’s not the connection of the cables. I have already gotten a new modem (twice in the last month) from the Cox store. The cables have all be redone. I have to unplug and replug the modem every night after 7pm CST. Then again around 10pm CST. We pay for the fastest internet available. Enough already. When will Cox finally put in fiber cables in our area?
Refund Check
Hello: I am writing today to request an answer to a situation concerning my Brother-in-law's account. I did contact Cox by phone, and was told there wasn't anything they could do. My brother-in-law was put into long term care around the beginning of October 2024. I went to the Cox store and cancelled his account and returned his equipment. I had a power of attorney to show them at the time. We cancelled his account and when I went to pay the bill, I had to pay the whole bill and was told there would be a refund. My brother-in-law passed away on October 17th, 2024. His daughter closed out his account sometime last week, after all was gone through, or so I thought. I completely forgot about the refund check from Cox. Actually, I didn't know we would get an actual check in the mail. So, the bank won't cash his check because he no longer has an account. Cox said they would not issue another check. From what I understand, a power of attorney is not any good after the person passes away. I just want to make sure there are no other avenues I can go down before we give up on this. The check is only for $35.98. It was sent out from the bank of New York Mellon in Pittsburgh, Pennsylvania Pat
Internet down yet again!
My internet service is down AGAIN! It seems like it’s down more than it’s up over the last week or so. I stream everything and do a lot of work from home. In the last 3 hours I’ve had about 30 minutes of service. And of course Cox won’t do crap about it. When you call you get automated responses and then it hangs up.
