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Las Vegas Internet is STILL down???
Hello everyone, Im just tryn to get some information. My internet is down and i wanna make sure its not my modem/router. The website estimates the time to repair is 2 hours. But its said that for 3 days now. And the ourage map doesnt make sense. It only shows my apartment complex with a pin. and its not an interactive map, its a picture of a map. Useless. Is it just our apartments that are out? Is it just me? Is it just Las Vegas? Whats an actual estimate to repair? What is it thats wrong? Please let me know. J
Phoenix Area Service
For about 3 weeks now, my service has been pathetic; 4 to 5 times a day, we lose service, working from home, which makes it very difficult to operate. The customer service via Oliver is useless, and getting to speak to someone live is impossible. A technician came out and changed the cable from the home box to the house. Not sure if something was done, service did not improve. Paying over $120 per month for a service that is not delivering, does anyone else have these issues?
My Email Addy is Incorrect
I've changed my cox email address in my account. But on the landing page <https://www.cox.com/resaccount/home.html> the old address is still shown. Refresh does not change it. There is a link to edit it, but the link goes to the page that shows the new/correct email address. So, it appears that cox has a bug in their customer page management software. Any suggestions as to how to fix this? Thanks for any comments.
Unreliable service
For the past three weeks I have had constant disrupted service. Dozens of times a day some days. I have reset the router so many times I feel like an employee. I have called customer service multiple times. They “send a signal” that works for a few hours and then it goes out again. I am beyond frustrated at this point. I have a state board exam to study for and I need internet access. This over priced unreliable service has me livid. Customer support always has an excuse line up grade, weather, blah, blah, blah. They always try to get me to upgrade or get a cell phone plan. If I cannot even get the service that I’ve paid for why would I want a phone or upgrade? I’m on the brink of cancelling my service. This has gotten to be ridiculous!!! This happening to anyone else in the Wichita Kansas area?
Intermittent Connectivity Issues
I recently moved and previously had zero issues with connectivity. From day 1 in the new home, the internet would disconnect every 90-120 minutes. I have contacted customer five times, twice over text and three calls. The first two were taking so long to respond I figured I would just restart the modem myself. That worked until the eventual disconnection about an hour and a half later. Finally I call, speak to someone who seems like he knows what’s going on and offers to send the technician out for free if the issue persisted. Great! The issue persisted, I call from work the next day but the new customer service rep insists I have to do the troubleshooting now for the fourth time. I ask if he can send the tech out and read the previous rep’s notes. He said he didn’t see any notes regarding sending a tech out and it could be a $100 charge because we didn’t do the troubleshooting. I decline and say I’ll call at home so we can do the troubleshooting again. I get home, call the service line again, same troubleshooting, same claim that the issue is fixed. I tell her that this is now the fifth time and what would it take to send a tech out. I get the same line from her to call back if the issue persists. At this point I’m wondering if there is some magic number of times calling customer service I need to reach before they actually send someone. I ask for a manager, who then says she sees no problem, but now it’s a potential $75 fee for the tech visit. On top of all this, I keep getting pushed to the app THAT WONT WORK IF THE GATEWAY ISNT CONNECTED TO THE INTERNET. So is it free, $100, or $75? Is it based on troubleshooting or is it based on complaining to a manager or getting the right rep? I’m debating terminating the service because of how awful it’s been dealing with them.
Common Denominator
Just putting this here because I’ve recently had so many issues out of this internet service in the past two months, after 4 years of no problems. I’m noticing from multiple forums that this company as a whole just flops, but because all of us are in areas where there’s no other options, we are subjected to this mediocre internet provider. Trust me, if I could’ve, I would’ve swapped back to Comcast. Never had an issue with them. Got a new modem, had a technician come out, yet it only gets worse the more help I receive from these absolute clowns. I’m filing a formal complaint. Doubt it’ll do anything but they can still shove it.
