Forum Discussion

projectm81's avatar
projectm81
New Contributor
3 years ago

Can’t connect with tv provider or ESPN app.

I keep getting internal error messages when trying to log into the tv provider on my phone or on any ESPN app. I’ve done cache clears, resets, and re installs. What is wrong with the log in process??? Also if I have my father living with me and he wants to use his account, we can’t switch back and forth. I can’t help him log in with his account.this seems to be a common problem based on previous forum questions.

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    3 years ago
    Hello Projectm81,

    I am truly sorry to hear that you are having this experience when trying to log into ESPN or the app. I can imagine how frustrating this would be. I have tried from my end from both the app and the website and I am not able to duplicate the issue. I appreciate you letting us know what you have already tried. I would like to investigate further. When you have a chance, can you email my team at cox.help@cox.com with your name, address, the username you are using to log in, and a link to this thread?

    Tiffany R.
    Cox Support Forum Moderator