XR15 Remote Not Pairing with Samsung TV
I just purchased a Samsung TV, QN65S90CAFX, and the installation of the TV went fine. The Samsung remotes work as expected. Now I am trying to pair the XR15 to the TV. The initial pairing, with the 3 digit code, went well. However, the Volume and TV on/off could not pair with the Samsung codes provided by Cox. I contacted Cox tech support and they had me go through the same steps I had done before. Then they said they had exhausted their bag of tricks and I needed a new remote. I went to the Cox store, exchanged my remote and got the same results with the new remote. This is totally unacceptable.
Note that I have an older Samsung TV and the older remote, XR11, and it programmed and worked just fine. I even tried pairing the old remote to the new TV and got the same results.
Is this a common problem with new Samsung TVs and Cox remotes? What can be done to get the remote working as advertised?