Forum Discussion

J_Kopp's avatar
J_Kopp
New Contributor III
6 years ago

Why are there always some HD channels off the air ?

Why are there always some HD channels off the air ?  Only random HD channels. I pay for HD channels, but there are HD channels off the air all the time. 

I'll accept a discount on my bill from now on. We only pay for what we get in this house. I'm sure you understand.

And don't try to give me the tech support runaround trying to tire me out so I'll just go away. I'm well versed in Cox Communications' unethical tactics.

Coxripsyouoff
HD Channels
Service issue
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi J. Kopp, issues involving the access of HD channels is not the kind of experience we want for our customers, and we'd like to resolve this matter as quickly as possible. We are detecting signal issues with one of the cable receivers, and we may need to send out a service technician to diagnose and correct these issues. Would you mind forwarding this over to our cox.help@cox.com team, so we can investigate this further?

    We understand you do not wish to troubleshoot with us, but we kindly ask that you make sure all cables are tightly secured and free of damage. Also, if you have a splitter, I would recommend removing it and running the cable directly to the wall. -Kevin M. Cox Support Forum Moderator
  • Steve_A's avatar
    Steve_A
    New Contributor III
    6 years ago

    I had a similar issue with HD channels not displaying last year when using my mini digital box.    It turned out to be signal loss in the house that was causing it.   Cox install a powered signal booster and that helped.  Signal loss can be caused by the coax splitters in the house and poor connectors.    Cox did eventually come to the house again and analyze the signal as it comes into the house and found that my coax outside the house had been damaged by the contractor that installed new siding on the house.   Cox replaced that cabling and my signal loss issue was solved.   Didn’t even need the powered signal booster anymore.