Hi J. Kopp, issues involving the access of HD channels is not the kind of experience we want for our customers, and we'd like to resolve this matter as quickly as possible. We are detecting signal issues with one of the cable receivers, and we may need to send out a service technician to diagnose and correct these issues. Would you mind forwarding this over to our email@example.com team, so we can investigate this further?
We understand you do not wish to troubleshoot with us, but we kindly ask that you make sure all cables are tightly secured and free of damage. Also, if you have a splitter, I would recommend removing it and running the cable directly to the wall. -Kevin M. Cox Support Forum Moderator