Very disappointed and upset infuriated customer

I don't understand why I was bounced around and not communicated with regarding my situation. I'm very frustrated and this is something simple. I basically had a payment due on the 15th. I was a day late so I made arrangements to pay on the 17th which is tomorrow. I decided to pay today half the payment which was arranged with your agent. The agent can't even pronounce his name. Can't even spell his name but said that the second payment of $67 will be due on April 28th. Okay today they took both payments out of $67. All I want is someone to help me out with reimbursing me $67 into my account. That money is for my kids so they can eat for the rest of the week and your agents don't seem to understand that they don't even speak very good English to top it off. You can tell by the way they text messages and to talk right? But I need some help with this please and I'm very upset because I just they just left me hanging with just a thank you for your your service. Get back to me and help me out