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Gusser's avatar
Gusser
New Contributor
7 years ago

Samsung TV shutting off connection to Cisco XG1A

Hi, I recently started having problems with my Samsung un60ju650 shutting off the connection to the Cisco XG1A. When I called support, the particular agent I spoke with had no ideas. I have tried different HDMI ports and HDMI cables but that doesn't fix the problem. Any ideas? (I have to turn on and off the TV and box three times to get it to work).
Thanks

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  • sprehoda1's avatar
    sprehoda1
    New Contributor
    7 years ago

    I have this problem too.  My Samsung Series 6 shuts down the Cox box after 15-20 minutes and then plays over the HD antenna.  I have to go to Samsung  Source on the remote and reset Cox on HDMI1.  So how exactly do I fix this problem?

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Sprehoda1, check your TV settings. Is Anynet+ (HDMI-CEC) turned on? -Becky, Cox Support Forums Moderator
      • sprehoda1's avatar
        sprehoda1
        New Contributor
        7 years ago

        So I turn Anynet+ (HDMI-CEC) off to fix this  issue?  I just turned it off at 10:16.  Will know in 20 mins if it works.  Thank you for your reply.