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E6AFret's avatar
New Contributor
6 years ago

Mini box shutting down

I have been having problems with mini boxes .  My problem is they keep shutting off .  This is my third box and it has now started shutting off .  I can be watching TV and the Box shuts off , sometimes it shuts off and then the power light starts cycling on and off then starts a reset cycle .  Then some times it just powers off and I have to go disconnect the power and reconnect the power connection to get it to turn back on .  I know it is the mini box because my TV gives me a NO SIGNAL box .  Some times when I turn on the TV I get the no signal box on my TV .  Then I have to disconnect and reconnect power to the mini box to get it to restart .  Like I said this is my third box this summer and they have all done this .  The only difference was my second mini box after a bit finally also lost audio out to the TV .  I know it was the box because I switched inputs to my TV between my mini box and my DVD player and the audio problem stayed with my mini box .  Like I said before now my third mini box is starting to power down .

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  • Hi E6AFret, what kind of cord connects your mini box to the TV? Since this issue began, have you tested any other cords? -Becky, Cox Support Forums Moderator
    • E6AFret's avatar
      New Contributor

      My box sits in the open on top of my TV Stand.   By its self .  I use an HDMI cable , I have not changed cable but I will now .

  • Bruce's avatar
    Honored Contributor III

    Where are you storing your Mini Box?  It could be an issue with overheating.

    If you don't feel it's overheating, it could be a faulty or overloaded power strip...that is, if it's connected to a power strip.  You may only have a few items connected to the strip, but one of the items could be drawing too much current and affecting the other electronics.

    • E6AFret's avatar
      New Contributor

      My box sits on top of my TV stand by its self .  I use an HDMI cable to connect to my TV .  Someone suggested changing the cable so I will .

      • Becky's avatar
        Hi E6AFret, please let us know if the box continues to reset itself after you install a different HDMI cord. -Becky, Cox Support Forums Moderator