Forum Discussion

Gusser's avatar
Gusser
New Contributor
6 years ago

Samsung TV shutting off connection to Cisco XG1A

Hi, I recently started having problems with my Samsung un60ju650 shutting off the connection to the Cisco XG1A. When I called support, the particular agent I spoke with had no ideas. I have tried dif...
sprehoda1's avatar
sprehoda1
New Contributor
6 years ago

I have this problem too.  My Samsung Series 6 shuts down the Cox box after 15-20 minutes and then plays over the HD antenna.  I have to go to Samsung  Source on the remote and reset Cox on HDMI1.  So how exactly do I fix this problem?

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi Sprehoda1, check your TV settings. Is Anynet+ (HDMI-CEC) turned on? -Becky, Cox Support Forums Moderator
    • sprehoda1's avatar
      sprehoda1
      New Contributor
      6 years ago

      So I turn Anynet+ (HDMI-CEC) off to fix this  issue?  I just turned it off at 10:16.  Will know in 20 mins if it works.  Thank you for your reply.

      • BrianM's avatar
        BrianM
        Moderator
        6 years ago
        Any luck yet?