Tv modem updates
I am having an issue with the time of updates. I was told that updates are scheduled to happen around 2 am. But over the past two weeks the updates are happening as early as 7 pm. I contacted tech ...
Forum Discussion
The daily update time on the screen indicates 2 - 4 am. That's the issue. The updates are occurring earlier than that. I thought it might be because when I turn the TV off with the remote (TV only), the contour box indicator light goes off and it may shut down the box. But I was told by tech support that when I use the TV only power button the box goes into sleep mode. So....not sure where to go from here. Any other ideas?
Hi Paul, I'm sorry that the updates are interfering with your normal viewing routine. I'd like to take a moment to try to differentiate between the box's daily scheduled reset versus the box resetting for another reason. Immediately before the box performs its scheduled update, a message appears on screen stating that it's time for your scheduled update. You have the option to skip the update or proceed. Are you seeing this on-screen message prior to the box resets that are occurring? I suggest following the steps that Curt provided and change the time the box is supposed to update to 4-6 AM or any other timeslot that doesn't interfere with your normal watching routine. Then, let us know if you get the update on-screen message outside of the scheduled window, or if the box is simply resetting itself without warning at times outside of the scheduled window. We'll help you get to the bottom of this!
Hi. The interesting thing is I have only gotten a household update notice as a result of me trying to reboot the box. Other than that, I've never seen it. I changed the time frame for the household update the between 4 and 6 am. I'll let y'all know if the issue continues.
