Forum Discussion

JC's avatar
JC
New Contributor II
4 years ago
Solved

Series Recording Not Available

I called Cox this morning because the option to Record a Series is not available to me on my Contour 1 DVR for Big Brother, Days of Our Lives, or General Hospital among other shows. My parents in a d...
contour
DVR
series recording
  • BrianM's avatar
    BrianM
    4 years ago
    You can cancel the service call, this is already being looked into nationally and is not something a technician is needed at the home for. You can email us at cox.help@cox.com to cancel the work order or you can also manage appointments online at cox.com.

    Brian
    Cox Support Forum Moderator
jmc2020's avatar
jmc2020
New Contributor II
4 years ago

Same issue and Cox came out and replaced the dvr knowing full well that it was an issue of their error.  Now we have lost all the movies we had recorded as well.