Hi Rooibos, we apologize profusely for the service interruption the other evening. Typically, during an outage, there is an issue with the signal going through the cable line; this can cause all of your services to function to their fullest potential, including DVR content on the hard drive.
We did have a dedicated maintenance team do some work in your area. Cox's goal is to ensure these outages are resolved in a timely manner. The status of the outages can also be tracked using our Cox Connect Mobile App. -Kevin M. Cox Support Forum Moderator
Can you explain how to check/track outages? I have the app and cannot find any info in it.
