Forum Discussion
JonathanJ
Former Moderator
@Peggie
I'm sorry to hear that you've been experiencing intermittent connections. I know how important it is to stay connected, so I can understand your frustration. Have you checked all your connections and made sure they are secure? Also, Are you experiencing this on all cable boxes if more than one?
Jonathan J
Cox Moderator
I'm sorry to hear that you've been experiencing intermittent connections. I know how important it is to stay connected, so I can understand your frustration. Have you checked all your connections and made sure they are secure? Also, Are you experiencing this on all cable boxes if more than one?
Jonathan J
Cox Moderator
Peggie
2 years agoNew Contributor
I have 2 mini boxes. Cables are secure. Having the signal cut out from time to time is not the weird part. It's the skip-and-repeat thing. Originally, I thought it only happened when I watched a particular channel., but I have experienced it on other channels as well. I wondered whether it indicated the box needed a reset, but I don't think that's it. The boxes are reset every night and occasionally, I manually reset them. I may never figure this out because the timing is so random and intermittent.
- DavidA22 years agoFormer ModeratorPeggie,
I understand where you are coming from. Intermittent issues are the hardest to track down and figure out. If you would like for us to take a look at your account specifically, we ask that you email us at Cox.help@cox.com with your service address and a link to this thread.
David
Cox Support Forum Moderator- Peggie2 years agoNew Contributor
About a week ago, I had a technician come to my house and replace the box. The problem has not recurred since. 😊
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