HBO On-Demand: Game of Thrones Season 1 Episode 6 missing
Started watching GOT again on HBO On-Demand yesterday. Discovered that Season 1, Episode 6 is missing. What is the procedure to get this corrected?
Forum Discussion
Hello John,
For an issue like this one, you may contact us for technical support here, or reach any avenue for Cox technical support. If the Episode is still missing after unplugging the receiver power for about 20 seconds or if the issue is found on all receivers, then we'd want to investigate this on our end to see if it's an issue we can replicate in your area. When we can replicate a missing episode in your area, then we would escalate to our local video engineering team to isolate and find the cause and solution. If we cannot replicate the issue, then we would attempt further troubleshooting.
For this instance, I was able to replicate the missing episode, and have escalated UNO000032342059. It can take up to 72 business hours for this to be addressed.
Dustin
Cox Forum Support Moderator
For an issue like this one, you may contact us for technical support here, or reach any avenue for Cox technical support. If the Episode is still missing after unplugging the receiver power for about 20 seconds or if the issue is found on all receivers, then we'd want to investigate this on our end to see if it's an issue we can replicate in your area. When we can replicate a missing episode in your area, then we would escalate to our local video engineering team to isolate and find the cause and solution. If we cannot replicate the issue, then we would attempt further troubleshooting.
For this instance, I was able to replicate the missing episode, and have escalated UNO000032342059. It can take up to 72 business hours for this to be addressed.
Dustin
Cox Forum Support Moderator
Thank you. I did a hard reboot (i.e. unplugged for 30 seconds and restart) on the DVR box with the same results prior to submitting the question to the forum.
v/r
John
Hi JohnW.
We received an update that the episode is now available.
Mary
Cox Support Forums Moderator
