This seems to be a trend with reps & techs being unable to resolve issues with TV service. Of all services, it should be the easiest to fix.
After each reinstall, you do the code thing on the Max website?
Do you have a traditional cable-box connected to a coaxial cable or the Wireless 4K Contour Stream Player connected to the Panoramic?
I reads like it works fine until viewing. Viewing could be an issue with a Content Delivery Provider/Network (CDN). CDNs are regional. For example, instead of millions of viewers watching a show from an HBO server, HBO either contracts to a third-party (CDN) to distribute throughout the US or HBO has their own CDN.
Perhaps a mod could verify if this is an issue.
Hi Bruce, I believe I have a traditional cable box. Yes, I did do the code thing on Max website when I reinstalled. Cox gave me a case #, so I'm HOPING they'll get back to me with a solution. (??)
I think it's a problem with the HBO permissions in your Cox account. Cox may need to remove your permissions then reinstall 'em.
When you install the app on Contour with the code(s), HBO and Cox "handshake" your permissions. However, when your Contour requests programming and HBO responds, Cox replies to HBO with an invalidation. HBO then responds to you with a generic error to contact "your provider"...a message for any subscriber with any provider. Nobody is asking you to subscribe.
I understand you have an open ticket, but you could also send an email to cox.help@cox.com with the following to expedite:
- Full Name
- Complete Address
- URL of This Post
