Forum Discussion

lleldridge56's avatar
lleldridge56
New Contributor
6 days ago

fast forwarding a recorded show no working

When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead. 
  • LatitiaS's avatar
    LatitiaS
    6 days ago

    Hi there,

    On December 11th, the Cloud DVR platform transitioned to a new system.  If you are trying to access programing recorded prior to August 2024, recordings would be impacted.  I would definitely recommend sending us an email with your name and address to Cox.help@cox.com so that we can investigate.  There could be a hard drive issue, or related to our DVR Cloud TV transition.  

    We look forward to working with you.  

    Cox Support Forum Moderator  

     

lleldridge56's avatar
lleldridge56
New Contributor

I’ve not tried to ff live tv. Yes, multiple recordings.  Also now getting error XRE 06014.  These are not recordings from prior to August.  

LisaH's avatar
LisaH
Moderator
6 days ago

Hi. You can also reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator