Forum Discussion
Has the client box ever worked?
Yes. It was working fine until I unplugged the host to put it in a new media cabinet. I have checked all the connections there too.
- CurtB3 years agoValued Contributor III
Have you ever noticed when two people reply to the same post, the first one isn't displayed when the thread is opened by selecting "Latest"? I posted a similar question Monday night about replacing a power supply. It disappears when I select "Latest". But it's in the OP's profile "Activity" and is restored to this thread by viewing it there. Adding a new post has no effect. It still disappears when "Latest" is selected. That's an odd design feature so it's probably a software bug. Since this is the first time I've noticed it, this may be an anomaly.
BTW, we probably won't get a reply. Since the OP's issue seems to be fixed (probably by replacing the power cord), she may not find her way back here again. I wouldn't have expected a different power cord to have had the described effect. But, that's more likely than replacing the power supply of a Cox supplied piece of equipment.
- CurtB3 years agoValued Contributor III
Just for grins, try this if you haven't done it already. Unplug both boxes. Then power the host box and wait until it finishes its reboot. Then power the client box. It may not help, but it won't take much time or effort to find out.
- Bruce3 years agoHonored Contributor III
Agreed...but it's not just an attempt. As bens1 noted, the host needs to be solely up-and-running before the client(s). Meaning...disco all clients, reboot or reset the host and then reconnect clients.
It's probably an authentication thing. As of now, the client(s) probably have an invalid or outdated key, code or token and the host is denying.
- gizmom3 years agoNew Contributor
Thank you for the responses but I have tried all that. Even tried moving the client to a different TV. Rebooted host, connected client, same problem. I tried resetting the modem through cox with just the host connected. I got a message that reset could not be completed, try again later. Same message I have gotten every time.
Not sure about an outdated code or token. The first client box had worked fine until I disconnected the host to change the media cabinet. Actually, now that I think about it, I got the same error message (tighten connections) once or twice in the past, but just rebooted the client and all was fine. Maybe that was the beginning of this whole issue but I can't think what the heck is causing it. I thought exchanging both boxes for new would have corrected the problem, but no dice.
- Bruce3 years agoHonored Contributor III
This host is a regular (coaxial) cable-box and not the wireless streamer?
If you log into your Cox account, can you see and perhaps reset your clients?
- gizmom3 years agoNew Contributor
Yes, it is a regular cable box and not wireless. Tried resetting through Cox with and without the client connected. I get an error message that says reset cannot be completed. Host box still works but client doesnât work no matter what I do.
- Bruce3 years agoHonored Contributor III
The only thing i can suspect is the coaxial splitter at the main box. Splitters don't last forever and perhaps this one was becoming faulty. I'm not inferring you're cheap, but cheaply constructed ones don't age well especially after any minor physical impact. Again, this is just a guess.
Also, daisy-chaining splitters will exponentially degrade a signal. If you have a splitter behind the wall plate at the main box...to connect the other room(s)...and another outside the wall plate...to connect the modem and main box...somewhere the signal is degrading to the point of becoming nonoperational on a segment of coaxial.
Pop off the wall plate and describe your splitter situation.
- Andrew_Wees3 years agoContributor III
Have you tried replacing the client box?
- gizmom3 years agoNew Contributor
I was thinking along those lines but suddenly realized I hadnât replaced the power supply when I brought home the new host box. Just connected it to the old one and it worked fine but the client box still did not work. Replaced power supply yesterday and now all is well. Duh! đ
Thanks for your help!
- CurtB3 years agoValued Contributor III
Replaced power supply yesterday and now all is well.
Did you mean power supply or power cord? They aren't the same thing.
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