Contour streaming on my laptop
HI there. I have found NO solutions to watching TV on my laptop. I was passed around to 5 different reps & he "gave me a work around"? I always use Chrome and suddenly overnight, the cox guide has no...
Forum Discussion
- Are you able to view TVGO channels?
- Were you using the laptop at home when the error occured? If no, does the error occur on the laptop when you're at home?
- Is the laptop using Wi-Fi or a cable connection when the error occurs?
- Have you deleted cox.com and watchtv.cox.com cookies to force re-authentication?
1. NO channels work & on the home page, no pics of the movies or channels show.
2 This happened overnight Friday night. When I tried to watch Gameday and it wouldn't open is when it showed up
3.WiFi. Modem & wifi were reset after cache cleared
4. Nope
Encore_and_Movi
Encore_and_Movi
Please pull the power cord out of the modem for 60 seconds and plug it back in. Please let me know if this works. If it doesn't please send me an email at: cox.help@cox.com and include your full name and address. I'd like to try reprovisioning the modem as well.
If you're still having the issue after you cycle the Contour box and modem (again) as StephanieS suggested, try deleting cox.com and watchtv.cox.com cookies to force re-authentication. (I've had other issues with watchtv.cox.com that have been fixed by doing that). The fact it works on your desktop but not the laptop would seem to indicate there's either an issue with Wi-Fi or your laptop. If deleting cookies doesn't solve it, try using a different browser. If it works with a different browser, that would eliminate a Wi-Fi issue. If it doesn't work with a different browser, that would probably eliminate a Chrome issue. On a desktop, watchtv.cox.com works for me using Chrome without issue. When using MS Edge, I usually receive a TVAPP-00282 error when initially selecting a channel, but one click starts playback and it works for the remainder of the session. A different browser can make a difference, but I don't think Chrome is the cause of your issue unless it's a setting related to Wi-Fi or a laptop. Does your laptop use a VPN service or a Chrome proxy setting?
