I’ve noticed the light on my contour box is always on/solid. It only turns off briefly for my “daily reset.”
One of my suspicions was that it had to do with the daily update... dunno
I did try swapping a box from a different tv in with this samsung... when I did, i unplugged the samsung and re-set up the cable & paired the remote (all last night) & had it working fine..
This morning, my girlfriend powered it on and a screen came up we hadn't seen before -- it had the COX icon in a circle in HDMI 1 input but the message read "Check device power" "check that the device is connected properly, then try turning on the device by selecting the button below" which showed a "Power on" button -- she tried to select that but the cable didnt/wouldnt come on
That's exactly the same message we get and cannot do anything except unplug the Cox box and plug it in again.
Hey everyone,
If you are experiencing issues with the Contour 2 Wireless 4K receivers connecting to the Samsung TV's, please kindly provide the make and model numbers of the Televisions in this thread. I am working on having this case escalated. Please also ensure your TV's are up-to-date with the latest Firmware from the manufacturer. I have some additional questions also.
When the TV is turned off, and the wireless receiver is still powered on, does unplugging the HDMI cord from the TV and plugging it back into the TV resolve the issue without having to manually power-cycle the equipment?
Are all wireless receivers in the home experiencing this issue, when switching them out with the TV? -Kevin M. Cox Support Forum Moderator
My tv is a Samsung Q70. It is updated. And no, unplugging the hdmi does not make a difference. I’ve tried swapping inputs, hdmi cables, etc. Only a power reset. Unfortunately I only have one streaming box so I can’t change it out for another.
Yes, that’s exactly the message/screen we also have. Of course the power will not come on & it will not work without the reset.
