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susuknitter's avatar
susuknitter
New Contributor

Local channels keep cutting out. I can sometimes fix it by disconnecting and reconnecting the box and tv. Is there a permanent fix?

I have sent multiple reset requests and nothing happens

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  • MelissaWagner's avatar
    MelissaWagner
    New Contributor

    I have this problem in topeka with the local NBC channel. So broken up we usually end up turning it off. 

  • KevinM2's avatar
    KevinM2
    Former Moderator

    Are all receivers impacted or only one receiver? Does an error code appear on the screen? Generally, rebooting devices only add temporary relief for signal-related issues. Do you have a splitter in the home? -Kevin M. Cox Support Forum Moderator

    • susuknitter's avatar
      susuknitter
      New Contributor

      I do have a splitter.  One end to the cable box and the other to the internet/phone modem 

      • Allan's avatar
        Allan
        Moderator
        @Susuknitter, Is it possible to temporarily bypass the splitter to see if that helps? -Allan, Cox Support Forums Moderator.