Live delay
So just watched New Year’s Eve countdown. Problem is that Cox is 30 seconds behind the actual time.
Forum Discussion
That's not new. It's been a known issue since 2021. LIVE TV Delayed | Cox Community
I know. I was hoping there was a fix that I may have missed. I’ve been complaining about it to Cox for years.
Is it all content or just the countdown? Many broadcasters add a delay to live content so the can cut the feed incase of wardrobe malfunction or some other event that might harm the eyes of the viewers. Not to mention the delay involved in relaying the signal to the different broadcasters.
It’s all content. Happens all the time watching live sports. It’s extremely annoying.
Hi lisa123,
We apologize for the delay in the broadcast. It could be that the feed we are receiving from our provider is delayed or it is the encoding being used on our end. After the switch to MPEG-4 encoding (2021), there can be a 35-50 second delay behind live TV due to the encoding. MPEG-4 compresses the signal more than MPEG-2 while maintaining signal quality, thus freeing up bandwidth. This encoding can cause a delay between the TV broadcast and online streaming feeds. Our goal is to provide our customers with the highest quality audio and video broadcasts available, there is a tradeoff.
Again, we sincerely apologize and hope this helps explain the delay you are seeing.
Cox Support Forum Moderator
It's both live events and network programming. If a minute isn't added to scheduled recording times, the end of some programs will be cut off. I add a minute to the end time of programs. If I'm recording back-to-back programs on the same channel, I adjust start time a minute late on the later programs, to avoid possible missed recordings due to exceeding available channels. If programming happens to be on time, or the later programs are rescheduled to be first, I'd rather miss the first minute than the last. If it's a crime drama, I'll just miss that first 30 seconds of someone being chased through the woods.
Hi, lisa123 Here's a little mystery. I received an email notification that you marked my reply above as a solution. Thank you for that. However, as you can see, the reply isn't marked now. I also received an email notification that GregP1 marked it as a solution, but his email was received last. This makes me wonder if an email notification is sent each time that indicator is changed, on or off. Since GregP1's email was received last, I have to wonder, GregP1 did you unmark the reply? Are you mad about something?
I wonder if this is related to my question to another moderator why they marked a post they made in a post I created as a solution, when it's not. IMO moderators should have no control over what is marked as a solution. That should be up to the OP ONLY. Seems some moderators are silently upset about that. I think "solutions" help in the moderator's metrics somehow. There also doesn't seem to be much oversite on what the moderators do. They say they have supervisors, but there is no way to contact them. This is disturbing as SOMEONE has gone into the system at least twice and deleted mass amounts of posts. Either Cox has a hacker, or one of their moderators is doing things they shouldn't.
If solution count is a factor in each moderator's evaluation, then the person doing the evaluating should take the time to select that moderator's profile and select "Solutions". They should review each one that occurred during the review period to determine if an actual solution was provided. For some moderators, the "solution" is frequently nothing more than the standard suggestion to email them. I wouldn't consider that a solution. OPs should unmark it, but they don't because they don't realize they can or they're afraid someone will get mad and not help them.
Hi - I initially clicked the thumbs up icon to indicate I liked your post. Then I got a notification that my question had a solution. Needless to say that was incorrect and confusing. I have no idea how to mark something as a solution and did not think that liking a response would trigger your response as a solution.
A moderator then answered my question but did not provide a solution.
I appreciate you responding and really wish Cox would provide a real solution and not just an explanation.I think the answer to your question is the delay is inherent in the system. Hasn't it been the way it is for a long time?
