Live delay
So just watched New Year’s Eve countdown. Problem is that Cox is 30 seconds behind the actual time.
Forum Discussion
It’s all content. Happens all the time watching live sports. It’s extremely annoying.
Hi lisa123,
We apologize for the delay in the broadcast. It could be that the feed we are receiving from our provider is delayed or it is the encoding being used on our end. After the switch to MPEG-4 encoding (2021), there can be a 35-50 second delay behind live TV due to the encoding. MPEG-4 compresses the signal more than MPEG-2 while maintaining signal quality, thus freeing up bandwidth. This encoding can cause a delay between the TV broadcast and online streaming feeds. Our goal is to provide our customers with the highest quality audio and video broadcasts available, there is a tradeoff.
Again, we sincerely apologize and hope this helps explain the delay you are seeing.
Cox Support Forum Moderator
