DVR access during cable outage
I have several shows recorded on the DVR which I haven't watched yet. If there a cable outage in the area is there a way to watch these until the cable is restored?
Forum Discussion
I'm reading this thread, as a rare February thunderstorm caused a brief AC power outage.
That's why I still keep books and DVDs around. Also, I have fiber with a UPS so brief outages mean nothing to me.
Not sure why you felt compelled to share that. It's unrelated to OP's question.
I posted because I thought that it was an interesting coincidence.
If you're already watching a recorded program when an outage occurs, you can continue watching that program, provided you don't use your remote to enter any DVR commands. But you won't be able to start watching a different recorded program. Even though a recording is on your local DVR hard drive, to start watching it requires a command to be sent to a Cox server which then sends back a reply that your DVR must receive. During an outage, this exchange can't be completed. So, if you notice the modem lights go out while watching a recorded program, don't touch the remote because any attempt to pause, reverse, fast forward, etc. will cause the DVR to freeze.
Hello. I'm very sorry to hear that your services are being impacted by an outage. Accessing the DVR programs depends on the type of DVR service you have. Accessing watchtv.cox.com or using the Contour app will be the first step. There are many TV-Go shows in the On-Demand and a cloud based DVR service will be there. We can help identify your equipment, service and provide other tips to access the content if available. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Thank you for the reply. To me it sounds like a design deficiency. Maybe someday.
I realize you replied to RaquelD but she may not have answered the question you asked. The required contact with a Cox server and response is an intentional access control meant to ensure a viewer is still a paying Cox customer. It prevents loading a DVR with recorded programming and then dropping TV service or swapping DVRs with someone else to share recorded programming.
