Solved
Data Light Yellow
Data light on my Contour Box is a steady yellow, beginning yesterday. I reset it and it went off.Today when I turned it on it was back to yellow. This is reported on DSL Reports as well. What gives? ...
Forum Discussion
Thanks Brian, if I turn off device lights completely will that also turn off the red record light? If so, that is an undesirable solution as I need to see when the unit is recording. Please advise. Thanks, Larry
Larry, if you turn the device lights off completely and then manually record something, you can see if the red record light is on and the yellow light is off. If the red record light is not on during recording, you can turn the device lights back on. I don't have a Contour 2 box, but I'm curious and would be interested in your test results, as I'm sure others would be too.
Lights off, no yellow light. Manually record show, no red light. Turn lights back on, red record light on, no yellow light AT THIS TIME. do not really know what this proves as the last time I turned lights off the yellow light went away, Then the yellow light came back in less than 24 hours. No more experimenting on my end, don’t like being a guinea pig. Cox tech support has the ball and must provide a sustained and tested fix for all affected users to resolve the dreaded distracting yellow light problem.
No more experimenting on my end, don’t like being a guinea pig.
Larry, thank you for testing and reporting your results. I would have tested this myself if it had been possible for me to do so. It didn't occur to me that asking you to perform this test might make you feel uncomfortable. I really am sorry if it did. That wasn't my intention.
Cox had previously recommended people turn lights off completely, so we knew there was no risk that it would cause any harm. But, you had correctly surmised that the red recording light might be off too if lights were turned off completely, thereby preventing you from readily knowing when something is being recorded. Because of your testing, we all now know this to be true.
What your test proves is that the red recording light will not be on during recording when all lights have been turned off completely. Users who do so will no longer be able to know when something is being recorded, simply by viewing the front of the DVR That's useful information to know for anyone who might be considering Cox's suggestion to turn off all lights completely as an interim fix to the yellow light issue.
Yes, it is up to Cox to provide an actual fix to the yellow light issue for all affected users.
The yellow light returned back this morning. I believes this occurred after the Cox central office automated box reboot. Problem remains unresolved.
