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bryaninphx's avatar
bryaninphx
Valued Contributor
4 years ago

Cox Phoenix Switches to DSG Mode for Cisco Tuning Adapters

Cox Phoenix updated my Cisco Tuning Adapters this morning from using Legacy OOB mode to the newer DSG (DOCSIS Set-top Gateway) mode. Old Firmware was FLASH: STA1.0.0_1520_LR_F.2001 New Firmware i...
bryaninphx's avatar
bryaninphx
Valued Contributor
4 years ago

Becky,

Would you look into why Cox chose to use an old Firmware Image F.1601 that is known by Cox, Cisco and TiVo to have a bug where tuning request failures are common and increase exponentially over a short period of time until the Tuning Adapter is rebooted.

Cox needs to update the DSG Firmware Image to at least F.1901

The bug was fixed by Cisco in F.1901 and the most recently deployed OOB Firmware Image was F.2001

  • Becky's avatar
    Becky
    Moderator
    4 years ago
    Hi Bryan, there was a firmware upgrade to tuning adapters in Arizona on May 13th. I've reached out to the product managers regarding the firmware. Are your Tuning Adapters now suffering spontaneous reboots? -Becky, Cox Support Forums Moderator
  • LatitiaS's avatar
    LatitiaS
    Moderator
    4 years ago
    Hi Bryaninphx,


    We received an update from our engineering team advising us that the newest updated code is a version of the .1601 release of which has no known tuning failure issues. The .1901 and .2001 releases do not support 2 way communication which is required with our current architecture.

    Latitia
    Cox Support Forums Moderator
    • bryaninphx's avatar
      bryaninphx
      Valued Contributor
      4 years ago

      Latitia,

      I have to disagree with your response, image .1601 did have a known bug and Atlanta Cox engineers and Cisco were aware of the issues. DAVIC or DOCSIS are both "2-way" just a different communication protocol.

      - Acknowledged the issue in the following posting from Dec 2013
      forums.cox.com/.../request-for-new-cisco-sdv-tuning-adapter-firmware