KipK
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Re: Invalid Device error everytime I try to log in to home network manager
At the moment, we're having trouble with the home network manager on our side with some modems, but if you're renting a gateway from us we will walk you through any procedures to make changes through the router interface if you call technical support. Health Edge linked to the correct manual, or you can call1-877-216-9014.0Views0likes0CommentsRe: Zoom 5341j Downstream drops, high uncorrectables
I look at your modem in our diagnostics and I'm drawn to the same thing. Why do you have ONE channel that looks that ugly? That range unavoidably overlaps with land mobile radio communications frequencies, so I suspect some kind of signal ingress. Checking up and down your street, nobody with a DOCSIS 2 modem is on that frequency, but no one else with DOCSIS 3 has the same problem with that frequency, so I'd have to suggest the usual troubleshooting. Even if you haven't changed anything, double-check your cable connections to make sure they're secure and undamaged - http://bit.ly/CheckCoaxialConnections - and if that doesn't fix it, we'll need to put in a service call.0Views0likes0CommentsRe: TV Connect App
On PC and Mac, the current version needed to be uninstalled and reinstalled as of 12/20. Other than that, there are no widespread known issues, but if you have a specific error code there may be a specific troubleshooting process or a specific thing we need to check on our side.0Views0likes0CommentsRe: Cisco DPC3010 and my new Linksys EA4500 Wireless Router
There's really nothing we can do to the modem, since it has the latest firmware and appears to be running fairly well. When everything powers up, the modem is going to reconnect to us, then the router will sync with the modem, then the computers should sync with the router, and that whole process can take a few minutes. Modems and routers are meant to be "always-on" so the only time you have to worry about that is an unexpected power outage. If you want to keep powering everything off, firstly, if you have anything connected to the USB port of the modem, disconnect it. That just confuses the modem. (You probably don't, but I figure I'll just make sure.) But the main way to speed up the process is by powering on the modem first, waiting for it to sync (power, DS, US, online all solid), then powering on the router. Sometimes the router will grab a local IP during the modem's sync process and not think to refresh it for a while, so it's better not to have it ask for an IP until the modem is done connecting. That's about all we can cover, but let us know if you have any other questions!1View0likes0CommentsRe: Cox Website doesn't work
vdoddapaneni said: It is not a virus or malware. I have tried from different machines with different OS. Same issue is happening with all the machines. This is might be specific to my account. I haven't heard any thing back from cox. Just emailed you back. Sorry for the delay. It is almost certainly account-specific, not malware, and we'll get it straightened out. Trikein said: Must be some weird back office account issue? Probably so.0Views0likes0CommentsRe: Data usage
There are a number of possible scenarios that can account for heavy usage: Netflix uses up to ~3GB per hour for high-definition streaming. A computer on your network could have some kind of malware as Tiffany mentioned above. Someone in the household could be using some type of high-volume uploading or downloading programs without your knowledge, and you may not be the heaviest internet user in the home as you believe. One or more computers, game consoles, or other connected devices may be automatically updatingitself or installed applications. We send the data usage alerts to advise customers to be on the lookout for these things they might not be aware of. Our page at cox.com/datausage has more info on managing data usage.22Views0likes0CommentsRe: HBOGO
Hmm. I personally haven't had any trouble with it on my SamsungUN40EH5300FXZA (please note that Cox does not endorse any brand or model, this is just the one I personally happen to own) but all I've really done is set it up and play with it for a few minutes at a time. A few obvious things to check would be 1, are you having trouble with any other streaming apps on the smart TV? I know the Netflix app on Samsung is pretty good, I don't know if it's better or worse than the one on the Roku, but you might want to try it out for a while to see if streaming cuts out. 2, is the TV connected by a wired or wireless connection? I have my whole home theater area connected wired just for the sake of reliability, wireless might be contributing to a streaming problem if you have any kind of connection issue. 3, does HBO GO give you any kind of error code when it cuts off? That may help with troubleshooting.1View0likes0CommentsRe: Audio and Video dropouts throughout area for months!
This has not been a widely reported issue with a single cause, and numerous things can affect digital signals. There may be all new cables, but there could still be a bad splitter, a bad fitting, a bad ground block, a bad amplifier, the signal may be insufficient for the number of outlets it's feeding, any number of possibilities. In this case, at least one of your receivers is showing a low downstream signal level and high error level, so we're going to need to schedule a service call. If you e-mail us at cox.help@cox.com we can help you set that up.1View0likes0Comments