Forum Discussion

TexCube's avatar
TexCube
New Contributor
4 years ago

Cox Contour Boxes updating always at the incorrect time

OK we have followed the correct directions for our boxes to update at a specific time. Unfortunately they are updating at a different time than what we selected and then taking close to 2.5 daily to update. Is anyone else having this issue/ Our TV's display the Please excuse our house cleaning message. TV is unwatchable for that entire time! How do we resolve this issue. Again it's not the settings, we already have those set up for a particular time that Cox seems to be ignoring.

contour
error
housecleaning
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updating
  • SEVa's avatar
    SEVa
    New Contributor
    4 years ago

    we have a dvr and a remote box, they both set to up date in early morning 2-4am. but recently we been getting a update at 830am bringing down borh bowxes for 5 to 10 min. also it be happening in the evening.both when we are watching them. we leave both boxes on all the time as re omended by cox sevice man. but still happeng

    • EricaW's avatar
      EricaW
      Former Moderator
      4 years ago
      @SEVa, it is possible you are affected by an overnight maintenance period as Allan mentioned. If you ever seek to confirm such work, please check the site www.cox.com/.../outages.html or Cox app anytime. You may also send an email to cox.help@cox.com with the home address and a lnk to this forums post, to have us review your area activity.

      Erica
      Cox Support Forums Moderator
  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @TexCube. Is this update issue happening at a specific time of the day or is it random? -Allan, Cox Support Forums Moderator.
    • TexCube's avatar
      TexCube
      New Contributor
      4 years ago

      It is always happening at 2:00 or 3:00 AM for some reason. My wife is awake at that time and it's impossible to watch TV.

      • Allan's avatar
        Allan
        Moderator
        4 years ago
        @TexCube, Updates and network maintenance does typically happen during the overnight timeframes to limit the downtime during other times. How long is the update taking to complete? -Allan, Cox Support Forums Moderator.