Forum Discussion

TexCube's avatar
TexCube
New Contributor
4 years ago

Cox Contour Boxes updating always at the incorrect time

OK we have followed the correct directions for our boxes to update at a specific time. Unfortunately they are updating at a different time than what we selected and then taking close to 2.5 daily to ...
contour
error
housecleaning
Settings
updating
SEVa's avatar
SEVa
New Contributor

we have a dvr and a remote box, they both set to up date in early morning 2-4am. but recently we been getting a update at 830am bringing down borh bowxes for 5 to 10 min. also it be happening in the evening.both when we are watching them. we leave both boxes on all the time as re omended by cox sevice man. but still happeng

EricaW's avatar
EricaW
Former Moderator
4 years ago
@SEVa, it is possible you are affected by an overnight maintenance period as Allan mentioned. If you ever seek to confirm such work, please check the site www.cox.com/.../outages.html or Cox app anytime. You may also send an email to cox.help@cox.com with the home address and a lnk to this forums post, to have us review your area activity.

Erica
Cox Support Forums Moderator