Forum Discussion

TexCube's avatar
TexCube
New Contributor
4 years ago

Cox Contour Boxes updating always at the incorrect time

OK we have followed the correct directions for our boxes to update at a specific time. Unfortunately they are updating at a different time than what we selected and then taking close to 2.5 daily to ...
contour
error
housecleaning
Settings
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Allan's avatar
Allan
Moderator
4 years ago
@TexCube. Is this update issue happening at a specific time of the day or is it random? -Allan, Cox Support Forums Moderator.
  • TexCube's avatar
    TexCube
    New Contributor
    4 years ago

    It is always happening at 2:00 or 3:00 AM for some reason. My wife is awake at that time and it's impossible to watch TV.

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      @TexCube, Updates and network maintenance does typically happen during the overnight timeframes to limit the downtime during other times. How long is the update taking to complete? -Allan, Cox Support Forums Moderator.