Cox Complete Care scam?
I used the Chat service on 3/22 to revise my TV & Internet service. I had the whole transcript of this chat emailed to me after the chat. The representative I chatted with was "Gio S.", I was able to...
Forum Discussion
You do not seem to understand my post. Here are the facts:
- I understand what CCC service is and what it covers. That information is irrelevant.
- I never requested CCC service coverage and I never approved it to be added to my account.
- No Cox technician has visited my home. I do not have nor did I complain about any software or device or service issues that would need a Cox technician,
- I called Cox and spoke to a Cox agent a week after CCC was fraudulently added to my account by the Cox chat agent on 3/22.
- The Cox agent I spoke with said he could not remove CCC from my account without triggering a $75 cancellation charge. The Cox agent said all he could do was add a credit to my account to cover the charges for CCC coverage until June when I could again ask Cox to remove CCC coverage and avoid the $75 cancellation charge. But it is MY responsibility to remember to call back in June to make this request.
THAT is a SCAM
Of course it's a scam. Most of the problem are attributed to the Cox network so you'll pay $10 a month for problems outside your home.
I'd contact the Consumer Protection Office for you state to help recoup your loss.
www.usa.gov/state-consumer
