Cox Complete Care scam?
I used the Chat service on 3/22 to revise my TV & Internet service. I had the whole transcript of this chat emailed to me after the chat. The representative I chatted with was "Gio S.", I was able to make the changes I wanted and we ended the chat. I was surprised to discover a week later that "Gio" had added Cox Complete Care (CCC) Premium service to my account without telling me - I NEVER asked for it and I NEVER approved it. The Chat transcript proves we never talked about it. I called Cox to speak with a live person to have this removed, and I was told that they cannot cancel it or else I will be charged a $75 cancellation fee for cancelling within 2 months!! Even though this was added fraudulently by the Chat representative, Cox cannot simply remove it!! The representative on the phone was very kind and understood my complaint. A$20 credit was added to my account to pay for 2 months of CCC service, but I have to remember to call back in June to cancel this service that I NEVER asked for and NEVER approved. This smells like a scam. It's ridiculous! If customers get billing statements electronically, I highly recommend reviewing them, especially after making changes, to catch any such mistakes.1.8KViews0likes11CommentsCustomer Service and Loyalty Department ignoring my complaints!
I was promised the Gold Triple Bundle Package promotion with 250 channels, all premium channels like HBO, Starz, Sports, Cox Sports, Movie package, On Demand, Cinemax, Music, Variety pack, Free HD, Contour 2 Voice remote control, Super fast gaming internet for multi devices, stream videos, Program recording device, Unlimited nationwide calling in the U.S., Mexico and Canada with all calling features and free device and free self installment, included Tax and all devices for the price he quote me and currently being charged as now. However, I'm not receiving the Gold Triple Bundle, with all the services and devices I was promised at that price. I was put on a inaccurate plan bundle, with no recording device, no contour 2 remote control, no phone service and 140 channels which are mostly local and Spanish channels. I made several calls to your customer service and loyalty department they were happy to provide no solution that honor the prior agreement. Unsatisfied with the lack of customer support from the staff members who helped me; I'm still hoping for a solution. I will like a supervisor contact information or to be contact directly.1.9KViews0likes1Comment