Forum Discussion

Jerm's avatar
Jerm
New Contributor
7 years ago

Contour Record 6 erased all programs upon moving

Just moved to a new house. Transferred Service and brought my own contour box.  When I got to the new address the all recordings and settings were gone from my box.  Reset the box a few times and still nothing. Any suggestions. 

  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Jerm,

    We can certainly investigate this issue for you. I'm showing that both Contour 2 receivers are currently offline and not communicating with our network. Please verify the following:

    • TV or other devices is turned on and set to the correct HDMI input.
    • If you have an amplifier, verify it is powered on and plugged into power. Usually, an LED will be lit on the amplifier.
    • The coax cable is connected to the amp.

    Maria L.
    Cox Support Forum Moderator