Forum Discussion

PJS2's avatar
PJS2
Contributor II

Erica: Is it possible for this customer to trade his "cloud" VCR for one with hard-drive storage. Asking for a friend...

CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @PJS2,

That is a great question. You are able to switch back and forth between the two types of storage but there is no way to continue to retain what is saved on either platform when moved to the other. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago
    but there is no way to continue to retain what is saved on either platform when moved to the other

    In the world of logic, this fallacy is called a Poor Compromise:  accepting a course of action without any in-depth thought.

    Although Cox Cloud DVR service has the following discrepancies:
     - Recordings cut short
     - Rewind and fast forward errors
     - Serviceable-Internet dependent

    ...if you switch, you'll lose everything you've worked hard to record.

    Any in-depth thought would reveal switching back to hard-drive storage would solve more problems than Cloud Storage creates.  So what if you lose all your hard work.  You're solving its problems and saving money.