Recent Discussions
Recording video from a COX Mini STB.
I want to terminate Cox Contour service and switch to a Mini STB currently installed and previously unused. For testing purpose I used an HDMI to connect the TV to the STB and found that I can watch everything I.e. CNN, Golf Channel, Fox, etc... (basic Cox service is provided by the Landlord). I would like to add recording capability to the STB setup and think there may be a problem with HDCP... What are my options?
Remote DVR recording set up?
Is it no longer possible to use a web page or iPhone app to schedule a program to record to the in-home DVR when out of the home? This used to be possible, but I see no way to do it anymore in the Contour app or web interface. I find some posts that say it's possible, but they are all several years old. Can anyone confirm if this is no longer available?
Cloud Based DVR in RI Bad too...
(Dec 25, 2021) - High Paying Customer - ready to pull plug Same issues as others describe for Cloud-Based DVR Recordings and Playback here in Coastal RI. We record Jeopardy, National News, PBS Nova, Etc.. for playback and viewing at our leisure. So often the viewing of playback has issue. Blank or Empty segment of recording that causes playback (or Fast Forwarding) to Freeze DVR and System so badly we have to reboot local control box whenever hard freeze occurs. Super frustrating when its almost every night trying to catch up on multiple episodes of favorite show, etc... The issue I agree can be sporadic. Sometimes horrendous maybe after local storm or partial outages within the COX system wherein we don't lose TV service but Cloud DVR playback behaving really poorly. Other times there is no rhyme or reason for poor behavior - it just happens and we find ourselves having to lighting Forward past some dead piece of segment in the recorded show to get to go segment, or it freezes during this process - Errors, yes the ones shown in this post - then hard crashes requiring a full Control Box reboot - all quite standard in our home with 1GB Service at $200 / month - 3 Control Boxes (Bdrm / Main Rm / Upstairs family Rm). Note at these rates for 3.5 years averaged over life of subscription so far - have spent ~$7,000 with COX to date and will be nearly $9,000 when I'm done with them. That's a lot of cash when you add up the many subscribers within these posts having issue with their equipment and services! Clearly COX is aware of this issue with their Cloud-based DVR service and while they can say its likely an individual house or residence problems, clearly with so many reported cases - they need to do a Deep-dive to resolve or possibly lose many subscribers in regions where other providers are offering competitive packages and pricing. At this point we've been using COX equipment and services for going on 4 yrs as we were told when we moved to S. RI they were a solid choice. At this point however with their ever rising costs, the constant need to call and negotiate and renegotiate and then to see them sneak back more new Broadcast and TV charges onto the monthly billing - the "shine" of COX services has significantly dulled. Previously we were reasonably happy Verizon customers for 18 plus years in MA - at least No Service issues like this - albeit we used their physical DVR unit for recordings since Cloud-based not an option. Now with so many of our neighbors choosing to switch back to Verizon FIOS for many of the failings and issues with COX such as this ones and others including constant price bloating games. They actually said on phone our monthly costs were up to something like $300 / month but thanks to the generous promotional offerings they reduced it to $200 - albeit with new constantly creeping charge increases - really ridiculous. So looking forward to when my CONTRACT is up and can pull plug on COX and move back to Verizon FIOS
Cloud DVR on phone
I know this has been brought up multiple times, however on multiple sites, we still don't have an option to watch cloud DVR on our phones or tablets, this is listed on your website as being able to do this and it has been at least a year as well. This is the link.www.cox.com/.../dvr.htmlContour DVR is garbage
This will be a major rant. We moved into our new house 2 years agon and since then nothing but issues with Contour's so called DVR. At the time we signed up for it nobody said anything about it being a cloud DVR (guess I should have researched it more). We came over from Directv because att was a major pain to deal with on billing but it seems Cox has followed in their footsteps. My issues are as follows. 1. Recordings are cut short and not by just a minute or 2 but a 1 hour show records 5 secs, a few minutes and then just stops recording. 2. Trying to rewind or fast forward a show at least 50% of the time results in delay and the screen appears to freeze and then the message that says there was an issue on our end or restart the box and tighten the connections on the box and at the wall. This is a major load of ** from COX which is nothing more than an excuse for old, outdated and crappy equipment. 3. Also whenever the internet goes down we cannot watch anything since the so called dvr is in the cloud and not a physical drive so there in lies another issue. In my opinion if I wanted to stream everything which in case you did not realize it yet is exactly what you are doing, the contour box is nothing more than a large oversized Amazon Firestick, Roku Box or any of many streaming devices. Oh and the picture quality on my 4k tv ** since I just discovered COXis downgrading the video to 720. 4. If I call in or chat with someone the first thing they say is we need to restart your box and if I hear that again I will explode and at this moment I am about to throw COX in the garbage and go somewhere else where at least I will get the same crappy billing issues and most likely service as well and by the way I do not like Century Link for internet because of the issues we had when they were qwest. End of rantLost the ability to use Plex to DVR all non-OTA Cox channels - No ESPN, TMC, AMC, etc
I' ve lost the ability to use HD Homerun Prime (cable card) with Plex to DVR all non-OTA Cox channels - No ESPN, TMC, AMC, etc. All channels detected show up as 'Protected' in the Plex DVR setup menu. I am able to receive channel 1987 as warned last year, and still do. I've re-scanned channels through HD Homerun Prime, but to no avail. Any suggestions?
DVR not working; cnF9 error
My DVR box (Cisco 8742HDC) stopped working around 1230 PM. I checked the cables (use a splitter with my panoramic wifi modem) and tried to reset it from the COX website, but received the "unable to reset receiver, try again in a few minutes" message. I tried again about ten minutes later, no change. I unplugged the power source from the box, waited two minutes then plugged it back in. It cycled through to the "Welcome to COX" screen but never actually made it to the program guide. After trying this a third time, my areahad a thunderstormwhich caused apower outage for about an hour. Once it returned, the box went through the usual boot up process, but now is frozen with the "Welcome to COX. We're loading the Interactive Program Guide" screen and the front of the box reads the "cnF9" error code(or config as I have seen in other posts). It has been like this for the past2 hours and still has not returned. Every once in a while the "Please wait" blue dots that form a circle will move, as if to show progress. I have had this box about four months after having the previousmodel for four years. That box "died" after having a similar issue where it would not record and then it froze on the DVR recordings screen. I lost all my recordings that time and am mentally prepared to lose the recordings on this DVR again. Is it time for another box?Contour box slow to record or won't record or cancels my recordings on its own. Freezes.
Contour box slow to record or won't record or cancels my recordings on its own. I just had COX TECH CERTIFY MY HOUSE WITH MULTIPLE TESTING on 11/10/2020. Everything including the Contour TV Cable box checked out good. This has gone on since January 2020. I had 7 boxes in 6 months. Sign up to record 6 shows at once. I only have 1 tv. After a I delete a program. I have to wait 5 minutes to be able to record. This is my 6th box in 7 months. The first box lasted almost 2 years. 6 contour boxes since March 2020. June and July 2020 2 bucket truck Cox techs said there is an ongoing problem in Atlanta. I'm paying for a service that works well half the time. They have been upgrading services around here for severals months now so I get lots of slow downs or no services. I'm sick of calling the Cox Tech Dept about these on going issues.
