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tomb993's avatar
tomb993
New Contributor
7 years ago

Contour 2 box doesn't respond and sometimes give error "having trouble connecting to your receiver."

This has been happening a lot lately.  I press a button on the remote, I see the green remote light on the box, but the box doesn't do anything.  Sometimes it just takes a while, sometimes it never r...
Becky's avatar
Becky
Moderator
7 years ago
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Hi Tomb993, the DVR is reporting a high number of T3 errors, which is why I initially leaned in the direction of a signal issue. It's possible that there is an issue with your remote control. The most helpful information for further troubleshooting would be the exact error code number displayed. -Becky, Cox Support Forums Moderator
tomb993's avatar
tomb993
New Contributor
7 years ago
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Thanks Becky.  I will make every effort to capture that error message, but it disappears so quickly I can't take a picture of it.

What's a T3 error?  We have a modem on the line as well.  Once and a while it seems like the internet connection drops, but it comes back so I'm not sure it's dropped or the site I'm connected to is just slow.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
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    Hi Tomb993, the DVR communicates to the Cox network in the same way your internet modem communicates. A T3 error is a time-out error, indicating a problem occurred during the signal transmit process. T3s often occur as a result of signal noise. -Becky, Cox Support Forums Moderator
    • tomb993's avatar
      tomb993
      New Contributor
      7 years ago
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      Thanks Becky!

      I have not seen the error message since I re-seated all the cable connections last week, can you please let me know if you are still seeing errors?

      I have seen some delays when I push a button on the remote.  Sometimes it takes 10 or 20 seconds to respond.  I don't think it's the remote, as I can see the green light on the box whenever I push a button.  It's like when your computer is slow, you click something but nothing happens for a while.

      Thanks,

      Tom

      • DavidA2's avatar
        DavidA2
        Former Moderator
        7 years ago
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        Tom, I do show a few t3 errors since the reset. Are you still having the same problem?

        David, Cox Support Forums Moderator